Suggestions, Comments or Complaints

Non-urgent advice: Send Us Feedback

Your comments and suggestions are important to us, please click on the link below and complete an admin request form. Please use this for for any complaints you may have with the service we provide here. Please see below for more information on our complaints procedure. 

Medical matters cannot be dealt with via an admin request. If you have a query regarding a medical matter please complete a medical request from between 7am and 12pm. After this time telephone reception onmly if your query is urgent and cannot wait until the following day.

Make an admin request now


Patient Participation Group

The views of the patients we serve are important to us. If you would like to join our Patient Participation Group (PPG) to help inform the practice decision making, please let us know through an admin request.

The PPG would like to contact patients on occasion, by email or text, so that they can obtain the views of the widest group of patients possible. Please complete an admin request to provide your consent for this.

Please find attached the power point presentation from our last meeting held on the 8th April 2022.

Brunswick Surgery PPG 8th April 2022.pdf

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete an admin request and the practice manager will deal with your concerns. 

We will acknowledge your complaint within 5 working days and will aim to respond to your complaint within 28 days. If we are unable to respond in this time frame, we will write to you and let you know.

Friends And Family Test

From time to time we survey a selection of patients by text. This is called the Friends And Family Test and is done via text message. Your response is greatly appreciated. Should you have any suggestions to improve how the Practice operates or manages its services, please let us know when you complete the feedback form.