The service for booking appointments online or via the automated telephone service is currently suspended due to the pandemic. We are operating a telephone first triage system. Please do not come to the surgery unless you have been asked to by a member of the team. Please call 020 8390 5321 to make an appointment.
In line with NHS England advice, we are first offering telehone or video consultations, with face to face consultations when appropriate or necessary. This is to reduce the likelihood of the coronavirus spreading to vulnerable groups in the surgery.
Routine pre-bookable appointments are available between 7.30am and 6pm on weekdays and some Saturdays. Book online, via patient partner or by contacting reception.
Extended opening times are available for your convenience:
- From 07:30 to 08:00 Mondays, Tuesdays, Wednesdays, Fridays.
- From 18:30 to 19:20 Wednesdays.
Appointments are also available on some Saturday mornings (please phone reception).
Please note that in order to deal with your problems in a effective and timely manner we request that you book one 10 minute appointment per problem.
For continuity we would prefer you to book with the same doctor for an ongoing problem, however you are free to book with whomever you choose. Try to make follow up appointments well in advance. If possible we ask that you avoid calling for a non-urgent appointments on a Monday morning which typically is the busiest time of the week for the reception team.
If you arrive late for your appointment, you may be asked to rebook. See practice protocol for late arrivals at the reception desk.
Same Day / Urgent Appointments
If you are calling for an urgent on-the-day appointment, the receptionists will ask you the reason for your call. This is to enable the GP to prioritise those that need to be seen sooner.
It is our policy that patients deemed to have an urgent problem are be seen as soon as possible. We reserve a number of appointments each day, for these patients. It is therefore important that you do not request an urgent appointment unless it is necessary. You may not be able to see the doctor of your choice when requesting an urgent appointment. Emergency appointments are not available on a Saturday.
We ask patients to come to the surgery unless medically unfit to travel. If you feel a visit is necessary, please telephone before 10.30am so that requests can be prioritised.
The doctors can see 3 or 4 patients in surgery in the time it takes to do a visit, so we would prefer you to make an appointment if at all possible. The GP may telephone you to assess the need for a visit beforehand.
Tel: 020 8390 5321
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Temporary Patients Including Students
If you are away from home and staying with a current patient of ours and fall unwell, we can see you as a temporary patient. Temporary patients are not expected to stay in the area for more than 3 months, in which case, we would insist that you join the practice as a full patient. Please call the surgery at either 8am or at 12pm for an appointment on the day.
As a temporary patient, you will need to bring in proof of ID and to complete a temporary registration form. Please arrive at the surgery at least 20 minutes before your appointment time to facilitate the administration of registering you onto our system.
Our GPs will prescribe you with enough medication for your presenting urgent problem to last you for your visit. They will not prescribe medication for any routine medication.
Routine conditions: Please note that all GP practices are responsible and are paid to look after the routine conditions of their full patients, therefore we are unable to deal with any routine matters such as routine medication requests which include inhalers, contraception or chronic condition medication. We are also unable to provide temporary patients with routine travel vaccinations, routine dressings or refer you to hospital departments. Instead, you will be expected to contact your home GP practice to make arrangements for these routine activities.
Prescriptions: If you lose or forget to renew your prescription whilst away from home, your own GP practice are contracted to provide you with a new supply of medication. This can either be done on the same day via the electronic prescribing service to a pharmacy in our area or via post to your temporary home address. Our GPs will be unable to prescribe you with your routine medication. Please contact your own GP practice and not Brunswick in these instances.