If your GP refers you to a hospital or specialist, you will usually be able to book and manage your appointment online using the NHS e-Referral Service.
Manage Your Referral Online
The NHS e-Referral Service lets you book your own outpatient appointment at a hospital or clinic at a date and time that suits you. In many cases you can also choose which hospital you attend.
Once booked, you can log back in at any time to check your appointment details, change the date or time, or cancel it if it is no longer needed. The service is fast, convenient and secure.
Booking your referral online helps save your GP's time and reduces NHS costs — fewer missed appointments and less time spent on phone calls and letters. The practice will always help patients who need support with the process.
How to Book Your Referral Appointment
After your GP refers you, you will receive a letter containing:
- Your booking reference number
- A password to access your referral
- Instructions on how to book online or by phone
You can book your appointment online at the NHS e-Referral Service website. If you have any difficulty booking online, use the phone number provided in your letter.
Book your referral appointment →If you have been referred but have not received your booking letter within two weeks, or have lost your reference number or password, please contact the surgery on 020 8390 5321.
Track an NHS e-Referral
If your GP has referred you to a specialist, you will be asked to book your appointment using the NHS e-Referral system. You will receive a letter from us within two weeks with the details you need to book and track your appointment.
To log in and track your e-Referral you will need:
- Your date of birth
- Your reference number — on the first page of your letter
- Your password — on the second page of your letter
If you have not received your referral letter within two weeks of your GP appointment, please contact us — do not wait, as waiting times begin from the date of referral.