Appointments - 020 8390 7118
Routine pre-bookable 10 minute appointments are available 7.30am - 1.00pm and 2.15pm - 6.00 pm weekdays and 8.00am - 9.50am on a Saturday.
Additional appointments are available for your convenience:
From 7:30 to 8:00 Mondays, Tuesdays, Fridays.
From 18:30 to 19:20 Wednesdays.
Appointments are also available on some Saturday mornings (please phone reception).
Please note that in order to deal with your problems in a effective and timely manner we request that you book one 10 minute appointment per problem.
If you arrive late for your appointment, you may be asked to rebook. See practice protocol for late arrivals at the reception desk.
For routine matters please arrange to see the doctor you usually see, who will know your medical history. Try to make follow up appointments well in advance. As Monday morning is the busiest time of the week, please avoid telephoning then for non-urgent appointments.
Unable to attend?
If you cannot keep an appointment please cancel it as soon as possible so that it can be offered to another patient.
We are concerned about the number of patients who fail to keep their doctor or nurse appointments. This not only wastes the clinician's time but also prevents the surgery from offering the appointment to another patient. (Patients who repeatedly fail to cancel appointments may be asked to register at a different practice).
Same Day / Urgent Appointments
It is our policy that patients who have an urgent problem can be seen as soon as possible. We reserve a number of appointments each day, for these patients. It is therefore important that you do not request an urgent appointment, unless it is necessary. Please note that you may not be able to see the doctor of your choice, when requesting an urgent appointment. Emergency appointments are not available on a Saturday
Automated telephone service (Patient Partner)
Patient Partner is our automated telephone service, for booking, cancelling or checking your own appointment. All you need is a touch-tone telephone, your contact telephone number and your date of birth. One of its main benefits is that you are able to telephone the surgery at any time - even when we are closed. When you telephone the surgery, select the option for the Automated Booking Service and then follow the simple instructions. Please ensure you inform us of any contact telephone number changes - i.e. home and mobile.
Telephone consultations are available with the doctors every morning, Monday to Friday
How to book appointments/order prescriptions online
This facility will enable you to order repeat prescriptions, book appointments, view test results and a brief summary of your medical record. If you would be interested in using this service, please do the following:
(a) Email us at firstname.lastname@example.org or ask at reception for a form. We need your forename, surname, date of birth, email address and telephone number.
(b) We will then email you a registration document with clear instructions to follow, in order to create your account. Please allow up to 3 working days to receive the online registration forms.
(c) click on the link below and enter the login details you have been given.
Click here to either sign in (OR register if you have received your letter from the practice
Kingston Extended Primary Care Service
In addition to the appointments that we are able to book with the clinicians in-house, the reception staff are also able to book you an appointment in the Kingston Extended Primary Care Service. This service provides additional appointments for Kingston residents between the hours of 6.30pm - 20.00pm Monday to Friday plus 08.00am - 20.00pm on Saturdays and Sundays. The service runs from three 'hubs' across the borough as follows;
- Merritt Medical Centre on Merritt Gardens in Chessington
- Kingston Health Centre on Skerne Road in Kingston
- Surbiton Health Centre on Ewell Road in Surbiton
- During the day Monday to Friday you can book appointments by contacting the reception staff here at the practice. If you want to be seen in this service on the weekends, you need to contact them directly by telephone on 020 3481 9942.